Friday, January 31, 2014

How organisational communication matters

Anuj got a job offer from a very well known MNC where people die to work. It was like a dream coming true. His happiness had no bound. 
After several years domain experience, he has got offer to handle a new department and a new business. Although the organization had a very well brand value but had no experience in the specific value. 
With great enthusiasm he joined the organization but within a year he put the resignation.

Shailaja, head of human resources was shocked. The organization had a very low attrition and it had never happened that somebody left the job so early. Moreover, recently a senior executive had joined the organization. She decided to have a feedback session about the organization and a strategic exit interview to find out why it happened well before departure of the employee I.e. Anuj.
Shailaja strongly believed that the organization has a very friendly and open communication culture. People party together and talk to each other freely and openly.

Following was the informal feedback during informal exit interview:
1. Anuj joined with great enthusiasm about the role but after joining, he found that there was no clear vision and goal of the department. Rather than focusing on what want to do, the management was interested in how much revenue the department will generate. There was no communication and feedback from the management about the same.

2. He found that people were not communicating a lot to each other. During office parties, people were talking during office parties and drinking but there was no collaborative environment, people despite of being together were silently immersed in their laptop, PC and personal chats. For him, he came from a culture where people were freely communicating to each other where he had feeling of being in a same family. The communication was essential because people spend more time in the office than their home.

3. The top management suddenly asked to one of his team member to handle additional work which had no relationship with the department he was heading. Not only that, the management informed him that he will be also responsible for the performance of the additional role.

4. The organization suddenly hired another person in the same department and he had not been communicated about it and suddenly asked him to report a new boss.

5. He often gave feedback on various issues to management however management never responded back. It was very necessary for success of the department.

It was a serious issue HR had to deal. There was earlier complaint too about the intra organization communication gap. 

Does it really matter?
Yes, a dissatisfied employees definitely will not recommend anybody seriously focused on work. May be the people doing job just for the sake of doing job continue otherwise it leads to attrition, low productivity and organization may remain with highly disengaged people , low productivity and no growth or slow growth of the organization.

What role should HR play
HR should immediately take more feedback from other existing employees and should unbiased report with data and feedback to the management otherwise there is no point of existence of HR department.

Please note: The case and incident is real with minor changes.

While reading the Economic Times today, I came across such an article and thought to write about this incident. One of my friend discussed about this issue and I felt to share through my blog. 
You may read The Economic Times Article below also
. Please comment.

communication in the team
By Rica Bhattacharyya, ET Bureau | 31 Jan, 2014, 05.38AM LIST

pen communication plays a crucial role in binding a team and achieving business goals. Rica Bhattacharyya finds out how a manager can foster and strengthen communication among team members.

1. Listen to All Team Members
"Ensuring each team member listens to what others say encourages the team to ask questions and stay up-to-date," says Shalini Sarin, country partner — VP HR & CSR, Schneider Electric India. As a leader one should not allow opinions to be dismissed, as this can dent younger team members' self-confidence. "One leadership style I like to use is to encourage the team to challenge me," she says. "It is important for leader to recognise those who are making first attempts," adds Kamlesh Dangi, group chief people officer, Religare Enterprises.

2. Loosen up the Hierarchy
"While hierarchies are needed for smooth functioning, they often lead to vertical communication. For communication to be multidirectional, the leader must loosen up hierarchies without creating insecurities," says Dangi. For this to happen, the leader must also be a contributing team member. "Creating new communication platforms will give team members more opportunities to communicate with each other," he says.

3. Cross-Train Employees
Inculcating a sense of empathy always makes room for better communication. "Allowing team members to develop an educated perspective by making them understand the critical elements of other members' jobs and responsibilities helps foster a sense of appreciation," says Sarin. This inspires team members to communicate with one another without prejudice, she adds.

4. Air Issues Frequently
Bringing all team members under one common roof and discussing each other's grievances, as well as any changes planned in the organisation, strengthens communication within the team.
"Most importantly, it encourages them to relay details directly so that openness can be achieved during communication," says Sarin. Also, one way to break the ice is to create regular opportunities to socialise outside the office.

5. Build Transparency
Transparency helps a team communicate effectively. "Team members need to trust each other and relate to one another positively," says Dangi.
When a leader ensures that every team member understands the 'why' behind every decision and encourages others to do the same, then team members will not be wary of hidden agendas and may even communicate freely with each other, he adds.
Source :


  1. Dear Sir,
    please suggest me the right University for doing Distance MBA, I`m completed my graduation ( from Nagaland University,I`m working in private company for 6 yrs now i`m looking for MBA in Distance in (Assam Or Nagaland) So please suggest or help me.........

    Thanking you

    1. Hi,

      Unfortunately there is no good universities in Assam or Nagaland offering MBA
      You have MBA as an option from IGNOU
      However, if you can appear for exam at Kolkata you may opt
      Pondicherry University and
      University of Madras

  2. Sir I complet msc chemistry by calorx teachers university regular on campus. Please tell me .It is valid for govt. Job.

  3. Did you got convocation certificate? Calorx university doesn't have a Vice Chancellor then how can they give you final Degree certificate?


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